Refund & Cancellation Policy

Because You Deserve a Seamless Experience

At Needle, your satisfaction is our top priority. Each jewelry piece is carefully handcrafted with love and precision. To ensure your shopping experience is worry-free, we’ve outlined a clear and fair refund and cancellation policy.

Refund Policy

Rare, But We've Got You Covered

While we typically do not offer refunds, we always stand by the quality of our jewelry. If you receive an item that is defective, damaged, or incorrect, we will take full responsibility and resolve the issue promptly.

To qualify for a refund:

Please inspect your order immediately upon delivery.
Contact us within 24 hours of receiving your order.
Unfortunately, claims made after 24 hours will not be accepted.

After we receive and inspect the item, we’ll notify you if the refund is approved. If approved, the amount will be refunded to your original payment method within 10 business days.

Note: Your bank or card provider may take additional time to process and reflect the refund.

How it works:

You must contact us before sending any item back. Unauthorized returns will not be accepted.
Return shipping costs must be covered by the customer.

Please Note: Items purchased during a sale or promotional offer are considered final sale and are not eligible for refund or exchange.

If you have any issues, reach out to us at customerneedle@gmail.com.

Cancellation Policy

We Move Fast, So Should You

We aim to process your orders as quickly as possible.

If your order has already been dispatched, it cannot be canceled.
If it is still processing, you may request a cancellation by contacting us immediately via email.

Quick Summary

Exchange needed? Contact us within 7 days—we’ll assist you with the process.
Received the wrong or damaged item? Notify us within 24 hours—we’ll take full responsibility.
Changed your mind? If the order hasn’t been shipped yet, cancellation is possible.

At Needle, we’re more than just jewelry—we’re a team that values your trust. If you have any questions or need help, we’re just an email away.

Email us at ownerneedlein@gmail.com or customerneedle@gmail.com.